Answer questions
frequently asked Questions
WHAT ARE SHIPPING TIMES AND COSTS?
We accept PayPal and all major debit or credit cards such as VISA, MasterCard, Maestro, American Express etc.
WHAT PAYMENT METHODS CAN I USE?
If you have problems with the payment, please contact us and give us as much information about your order as possible. We will then try to solve the problem.
shipping
How long does delivery take?
Shipping within Germany takes 2-3 working days on average. Shipping to Austria or Switzerland may take a few days longer. Please note that delivery times are affected by peak seasons such as Christmas or other public holidays, which may result in a slight delay during this period.
What are the shipping costs?
Shipping costs depend on the country you live in. The price will be displayed to you during the ordering process before you send the order.
Germany €2.99
Austria €3.99
Switzerland €3.99
Germany €2.99
Austria €3.99
Switzerland €3.99
Which countries do you ship to?
We currently only deliver in Germany, Austria and Switzerland.
Worldwide shipping will also be introduced soon.
Can I get free shipping?
We offer free shipping on all orders over €49
I have not received my order even though the estimated delivery time has already passed. What can I do?
If your shipment is taking too long, please contact us and we will offer you a solution immediately.
returns
Return Policy
You can return the item within 14 days without giving a reason. The item should be sent back in its original condition!
If an item is damaged, you can have it exchanged. We bear the costs for the return shipment. We will send the new item after successful return.
What is the return address?
Please contact us before sending the item back as we do not accept returns without prior confirmation.
Our return address is:
DEL HADI
Billstrasse 185
20539 Hamburg
Our return address is:
DEL HADI
Billstrasse 185
20539 Hamburg
Products
What material are the covers made of?
The edges of the phone cases are made of TPU "Thermoplastic Polyurethane" soft silicone. The surface is made of polycarbonate, a hard plastic covered with epoxy resin.
For which mobile phone models are protective cases offered?
Cases from iPhone 11 upwards are currently available. If older iPhone models are desired, we try to offer them as well.
Samsung Galaxy phones as well as other Android phones will be available soon.
cooperation
I would like to work with you.
We are open to any collaboration and inspiration. If you are interested in working with us, please feel free to email us at delhadidream@gmail.com. We are also happy to receive new ideas and feedback.